Privacy Policy
The Mane Hause Ltd respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use and protect your information when you visit our website, contact us or book an appointment.
Who we are
The Mane Hause Ltd
111 Rosendale Road
West Dulwich
SE21 8EZ
Email: themanehause@gmail.com
The Mane Hause Ltd is responsible for the personal information described in this policy.
Information we collect
We may collect information including:
Your name and contact details
Appointment and booking information
Details you provide when contacting us
Relevant consultation, colour or allergy-test information
Marketing preferences
Website usage and technical information collected through cookies or analytics
How we use your information
We may use your information to:
Manage appointments and salon services
Contact you about your booking
Maintain appropriate client and consultation records
Respond to enquiries
Process payments
Improve our website and services
Send marketing communications where you have chosen to receive them
Meet our legal and regulatory obligations
We only process personal information where we have an appropriate lawful basis, such as performing a contract, complying with a legal obligation, legitimate interests or consent where required. UK data-protection law requires organisations to identify and document the lawful basis for each purpose.
Where information about allergies, sensitivities or health is required to provide a service safely, we will handle that information with additional care and obtain consent where required.
Booking providers and third parties
We may share information with trusted service providers where necessary to operate the salon and website, including:
Our online booking provider
Website and hosting providers
Payment providers
Email and communications providers
Professional advisers where required
These organisations may only use your information for the purposes for which it has been provided.
We do not sell your personal information.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including any legal, accounting, safety or business requirements.
Marketing information is retained until you unsubscribe or withdraw your consent.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve their experience.
Further information can be found in our Cookie Policy.
Your rights
Depending on the circumstances, you may have rights over your personal information, including the right to request access, correction, deletion or restriction of your information, object to certain uses and withdraw consent where processing is based on consent.
You can contact us at themanehause@gmail.com if you would like to exercise any of these rights.
You can also raise concerns with the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will always be available on this website.