Terms & Booking Conditions

These terms apply to appointments and services provided by:

The Mane Hause Ltd
111 Rosendale Road
West Dulwich
SE21 8EZ

By making a booking with The Mane Hause, you agree to the following terms.

Appointments

All appointments are subject to availability and consultation.

Please provide accurate contact information when booking so we can contact you regarding your appointment if required.

Prices

All prices shown are prices from and may vary depending on hair length, density, condition, colour history and the time or product required. Where a service is likely to differ significantly from the advertised starting price, we will discuss this with you during consultation. Colour transformations are quoted individually.

Cancellations & Rescheduling

We understand that plans change.

Please give at least 24 hours notice if you need to cancel or reschedule your appointment.

Late cancellations and missed appointments may result in a reasonable cancellation charge or loss of a booking deposit.

Any cancellation charges or retained deposits should be proportionate to the salon's actual loss rather than punitive; UK consumer guidance specifically warns against excessive cancellation charges and automatic loss of all upfront payments.

Deposits

Some appointments, including longer colour services or colour transformations, may require a deposit to secure the booking. Any applicable deposit and cancellation conditions will be explained when your appointment is booked.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we will do our best to accommodate you, but we may need to shorten, adjust or reschedule the service to avoid affecting other clients.

Colour Services

All colour services begin with consultation.

Please tell us about previous colour treatments, home colouring, allergies, sensitivities or anything else that may affect your service.

For significant colour changes or corrections, a separate consultation may be required before an appointment can be confirmed.

Allergy Testing

An Allergy Alert Test may be required before certain colour services.

Where testing is required, it must be completed in accordance with the product manufacturer's professional guidance before the service can take place.

If the required test has not been completed, we may be unable to carry out the colour service.

Information relating to allergies or sensitivities may constitute health data and should be handled with additional protection under UK data-protection law.

Results

We aim to agree realistic expectations with you before beginning any service.

Hair condition, previous treatments and colour history can affect what can safely and realistically be achieved in a single appointment.

Maintaining your result may also require appropriate home care and future appointments.

If Something Isn't Right

We want you to be happy with your hair.

If you have any concerns following an appointment, please contact us as soon as possible so we can discuss them with you and, where appropriate, arrange for us to assess your hair.

Changes to Appointments

On rare occasions we may need to change or cancel an appointment due to circumstances outside our control.

If this happens, we will contact you as soon as possible and offer an alternative appointment.

Contact

For questions about an appointment or these terms, please contact: